Domino’s and McDonald’s launches contactless delivery

Restaurant chains are stepping up efforts to restrict the spread and effect of Covid-19 on their businesses

Domino’s and McDonald’s launches contactless delivery

Quick service restaurant chains McDonald's and Domino's revealed on 16th Mar, 2020 that contactless delivery would be introduced as businesses step up their efforts to restrict the spread ofCovid-19 and its effect on their business.

Although Domino's guarantees contactless delivery via its restaurants as well as when your order is shipped, McDonald's only provides this facility on home deliveries. India's largest pizza chain, Domino's, owned by Jubilant FoodWorks Ltd, said it launched "Zero Contact Delivery" in its country's 1,325 restaurants. This service will allow clients to receive their orders without contacting the delivery staff. This feature was introduced as an additional measure to ensure the health of both customers and delivery staff.

Mumbai-based Westlife Development operating McDonald's outlets in south and west India said it rolled out contactless delivery expecting a rise in online orders as states restrict citizens ' movement to contain the outbreak of Coronavirus.

While the government is closing down malls and restaurants as a precautionary measure, McDonald's is expanding its distribution network to ensure that great food is available to its customers, both through its own app and through third-party distribution partners.

According to Smita Jatia, managing director, Hardcastle Restaurants Pvt, on the one hand, company has doubled the health and hygiene processes at their restaurants and on the other hand, company is ensuring contactless delivery to maintain customer trust in McDonald's. Ltd. Ltd. Jatia said the organization is also controlling restaurant and kitchen-level health and hygiene processes. All customer touch-points, such as self-order kiosk displays, door handles, handrails are routinely sanitized.

Online food supply companies such as Deliveroo, as well as food services chains such as Starbucks, began to implement contactless delivery as the Covid-19 disease started to spread around the world. The switch allows for limited interaction between delivery managers and customers as food orders are left at a specified venue. This ensures the preserving of social distance. As households limit their movement to avoid crowded areas, on the other hand, online deliveries are expected to see a rise in orders.

The service extends to all prepaid orders made via the new edition of its software according to Domino's. In addition to the new service, Domino's is ensuring that all its staff in each of its restaurants comply with the hygiene and health policy. The pizza chain has also stepped up additional steps such as temperature screening for all workers in its stores, the use of face masks for its delivery fleet, and the sanitization of delivery cars, bike boxes, hot bags, etc.